FAQ & Policies

*ALL CUSTOMERS PLEASE NOTE*

 I will not be held responsible for stolen or lost parcels. Please see shipping FAQ below to see specific times and shipping methods for domestic and international.

 If you are OUTSIDE THE U.S. please be aware if your country has an import tax. Your items may be held at customs if you do not pay and that could be why they are held up. It is your responsibility to know the import price/rules for your country. These custom fees are the customer’s responsibility to pay, not Monica L Knighton, Illustration. I will not mark your item as a “gift” or change the price because it is illegal and I could be fined.

 UK customers- Currently my site is not set up for VAT and must cancel and refund any UK orders. You should visit my Etsy site and order through there so VAT is correctly applied.

Processing time?

Normally 1-2 business days

General Shipping Info: 

 For US (Domestic mail): Patches and pins are sent as First Class in padded mailers. It can take about a week once shipped. There is tracking available. You may also choose priority mail which will speed up the time once it is shipped, but not necessarily the processing time before shipping. 

 Prints (Anything flat): sent in a flat mailer with plastic sleeve and sturdy cardboard. Shipped as First Class with tracking available, or Priority if you prefer. Priority includes a tracking number, insurance and can take 1-3 days once shipped. First class will take longer, has limited tracking and does not have insurance. If you are worried about your order being lost or damaged while shipping I strongly suggest ordering priority mail. 

 International mail: All items are sent first class via Global Post. There is limited tracking but no guaranteed delivery date. It can take up to two weeks to reach you once shipped. Sometimes it takes a few days to show up in the Global Post international tracking system and not all countries keep this information updated. Global Post tracking is available here.

International Shipping for The Stolen Child Tarot is so high! Is there another option?

The deck, once packed, weighs a pound. Unfortunately I have been unable to find a more economical shipping option for it. I can, however, ship up to 2 pounds (2 decks) for the same cost, so if you find a friend who wants one, you could split the shipping with them.

*MAKE SURE your address is correct. I cannot be held responsible if you give me the wrong address and it's shipped there. The confirmation page you and I receive for an order reflects all fields you provided — Double check it! If you’ve made an error, email me immediately so I can correct it BEFORE your item ships.

*If your item is lost in the mail it is not my responsibility to refund you. 

I think my item is lost?

Please take these steps before contacting me:

1) Wait a few extra days. Sometimes the process is slow at certain times of the year (winter holidays especially). If you are in the US: sometimes it may say “delivered” on your tracking number before it has reached your house.

2) Check with neighbors, roommates or office coworkers in case they have taken your package by mistake.

3) Go to your local post office and inquire (make sure to bring a tracking # or any other specifics you have about your package).

4) If none of these have worked send me a message and we can figure something out!

Do you take custom orders/commissions:

Currently due to my schedule, commissions are closed.

Returns? Exchanges?

I want customers to be happy with their purchase, however sales are final with a few exceptions. If you receive an item that is not as described or subject to misprint, please contact me. I will fix genuine errors on my part, but as a single artist I can't accept returns of opened decks or impulse purchases. 

Have a question that's not on this page?

Email info@monicalknighton.com

© Monica L Knighton, Illustration 2021. ALL RIGHTS RESERVED.

The use of any images on this site without permission from Monica L Knighton, Illustration, LLC is illegal.